Who we are

Laneslada was founded by a small group of hotel critics, former hospitality managers and food writers who shared one frustration: most resort reviews either read like brochures or collapse a complex, multi-day experience into a single star rating. We believed travellers deserved something better, so we built a review platform around depth, honesty and a genuine love of great hotels.

Today our editorial team visits resorts across the Mediterranean, the Alps, the Atlantic coast and the great cities of northern Europe. Every review on this site is based on a real stay of at least two nights. We book like ordinary guests, we arrive unannounced, and we evaluate every part of the stay, from the moment the booking confirmation lands in the inbox to the farewell at the front door.

How we review

Each resort is assessed against a consistent framework of more than eighty criteria, grouped into seven areas: arrival and service, rooms and suites, dining, bars and lounges, events and entertainment, spa and wellness, and overall value. Our reviewers dine in every restaurant on property, attend at least one scheduled event, test room service at an inconvenient hour and speak with staff in every department. Scores are calibrated across the whole team twice a year so that a 9.1 in Portugal means the same thing as a 9.1 in Austria.

Our editorial independence

No hotel can pay to be reviewed, pay to improve a score or pay to remove a review. We do not accept complimentary stays in exchange for coverage. Where a property has provided media access, such as a behind-the-scenes kitchen tour, we say so clearly within the review. Our membership revenue allows us to keep it this way, which is why full reviews are available to registered members.

Why membership?

Registering with Laneslada is free. Members unlock complete reviews, seasonal event calendars, our dining shortlists and our honest "who should stay here" verdicts. Membership also helps us understand what our readers value most, so we can plan future visits around the destinations and experiences that matter to you.

Our office

Our values

• Honesty first. If a dinner disappointed, we say so, and we explain why.
• Context matters. A family resort and an adults-only retreat are judged on what they set out to achieve.
• Respect for people. We praise staff by role rather than by name and never publish anything that could harm an individual employee.
• Responsible enjoyment. We celebrate leisure in all its forms while promoting moderation and wellbeing.

Last updated: 1 October 2026

1. Introduction

This Privacy Policy explains how Laneslada ("we", "us", "our"), operating the website laneslada.com, processes personal data when you visit our website, register as a member, subscribe to communications or contact us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the EU General Data Protection Regulation (GDPR), the Dutch GDPR Implementation Act (UAVG) and other applicable data protection laws.

2. Data controller

The data controller responsible for your personal data is Laneslada, Herengracht 418, 1017 BZ Amsterdam, The Netherlands. You can contact us regarding any privacy matter at support@laneslada.com or by telephone on +31 20 794 3618.

3. Personal data we collect

We collect only the data necessary for the purposes described in this policy:

• Account data: name, email address, password (stored in hashed form), country of residence and date of birth for age verification.
• Communication data: the content of messages you send us via the contact form or email, together with your contact details.
• Preference data: newsletter choices, favourite destinations and saved reviews.
• Technical data: IP address, browser type and version, device type, operating system, referring URL, pages viewed and time spent, collected through cookies and similar technologies.
• User contributions: comments, ratings or suggestions you choose to submit.

We do not knowingly collect special categories of personal data, and we do not collect any data from persons under 18 years of age.

4. How we use your data and legal bases

Purpose	Legal basis (GDPR Art. 6)
Creating and managing your membership account	Performance of a contract
Providing access to full reviews and member features	Performance of a contract
Responding to enquiries	Legitimate interest / contract
Sending newsletters and editorial updates	Consent
Website analytics and improvement	Consent (non-essential cookies)
Security, fraud prevention and age verification	Legitimate interest / legal obligation
Compliance with legal and tax obligations	Legal obligation

5. Sharing your data

We never sell your personal data. We share data only with carefully selected service providers acting as processors on our behalf, such as hosting providers, email delivery services and analytics tools, under written data processing agreements that require them to protect your data and use it solely on our instructions. We may also disclose data where required by law, court order or a competent authority, or to protect our legal rights.

6. International transfers

Where personal data is transferred outside the European Economic Area, we ensure an adequate level of protection through an adequacy decision of the European Commission, the EU-US Data Privacy Framework where applicable, or Standard Contractual Clauses supplemented by appropriate technical safeguards.

7. Data retention

Account data is retained for as long as your account is active and for up to 24 months after your last login, after which inactive accounts are deleted or anonymised. Contact enquiries are retained for 12 months after resolution. Technical and analytics data is retained for a maximum of 14 months. Data required for legal obligations is kept for the statutory period.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration and unauthorised disclosure or access. These include TLS encryption for all data in transit, encryption at rest for databases, salted password hashing, role-based access controls, regular security testing, staff confidentiality obligations and documented incident response procedures. In the unlikely event of a personal data breach that poses a risk to your rights, we will notify the Dutch Data Protection Authority within 72 hours and inform you without undue delay where required.

9. Your rights

You have the right to access, rectify and erase your personal data; to restrict or object to processing; to data portability; and to withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, email support@laneslada.com. We respond within one month. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) or the supervisory authority in your country of residence.

10. Automated decision-making

We do not make decisions that produce legal or similarly significant effects based solely on automated processing.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced on the website and, where appropriate, by email. The date at the top of this page shows when it was last revised.

Last updated: 1 October 2026

1. GDPR compliance statement

Laneslada processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and, for UK visitors, the UK GDPR and Data Protection Act 2018. We apply the principles of lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability. We maintain a record of processing activities, conduct data protection impact assessments where required and apply privacy by design and by default to all new features.

2. Your rights under the GDPR

• Right of access (Art. 15): obtain confirmation of whether we process your data and receive a copy.
• Right to rectification (Art. 16): have inaccurate data corrected.
• Right to erasure (Art. 17): request deletion of your data where no overriding legal ground applies.
• Right to restriction (Art. 18): limit how we use your data in certain circumstances.
• Right to data portability (Art. 20): receive your data in a structured, machine-readable format.
• Right to object (Art. 21): object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent (Art. 7): at any time, as easily as you gave it.

Requests can be submitted to support@laneslada.com. We may ask you to verify your identity before acting on a request.

3. CCPA / CPRA disclosures for California residents

Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, California residents have the following rights:

• The right to know what categories and specific pieces of personal information we collect, the sources, the purposes and the categories of third parties with whom it is shared.
• The right to delete personal information we have collected, subject to certain exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information. Laneslada does not sell or share personal information for cross-context behavioural advertising.
• The right to limit use of sensitive personal information. We do not use sensitive personal information for purposes requiring this right.
• The right not to be discriminated against for exercising any of these rights.

In the preceding 12 months we have collected the following categories of personal information: identifiers (name, email, IP address), internet or network activity information, and geolocation data at country level. These were collected directly from you and from your device, for the business purposes described in our Privacy Policy. You or an authorised agent may submit a request by emailing support@laneslada.com or calling +31 20 794 3618. We will respond within 45 days. We honour Global Privacy Control (GPC) browser signals as a valid opt-out request.

4. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember your actions and preferences over time. We also use similar technologies such as local storage and pixels, referred to collectively as "cookies" in this policy. In accordance with the EU ePrivacy Directive and the Dutch Telecommunications Act, we only place non-essential cookies with your prior consent.

5. Cookies we use

Category	Purpose	Duration	Consent
Strictly necessary	Session management, login state, security, load balancing and storing your cookie choices	Session – 12 months	Not required
Functional	Remembering language, saved reviews and display preferences	Up to 12 months	Required
Analytics	Understanding how visitors use the site, using anonymised IP addresses	Up to 14 months	Required
Marketing	Measuring the effectiveness of our newsletter and membership campaigns	Up to 6 months	Required

6. Managing your cookie preferences

When you first visit our website you can accept all cookies, reject non-essential cookies or choose by category. You may change your choice at any time by clearing cookies in your browser or contacting us. Most browsers also allow you to block or delete cookies through their settings; please note that blocking strictly necessary cookies may affect how the site functions, including the ability to log in.

7. Data Protection contact

For any question relating to this policy, please contact our data protection team at Herengracht 418, 1017 BZ Amsterdam, The Netherlands, or by email at support@laneslada.com.

Last updated: 1 October 2026

1. Acceptance of terms

By accessing or using laneslada.com (the "Website"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use the Website. These terms are operated by Laneslada, Herengracht 418, 1017 BZ Amsterdam, The Netherlands.

2. Eligibility

The Website is intended exclusively for persons aged 18 or over, or the legal age of majority in their jurisdiction if higher. By registering, you confirm that you meet this requirement. We reserve the right to request proof of age and to suspend accounts where we have reason to believe the user is underage.

3. Membership accounts

Registration is free. You agree to provide accurate and complete information, to keep your login credentials confidential and to notify us immediately of any unauthorised use of your account. You are responsible for all activity under your account. One account per person is permitted, and accounts are non-transferable.

4. Nature of our content

Laneslada publishes independent editorial reviews and opinions about hotel and resort properties. Reviews reflect the experience of our reviewers at the time of their stay. Facilities, menus, prices, opening hours and event schedules may change without notice, and we recommend confirming details directly with the property before booking. Our content is provided for general information and does not constitute professional, financial or legal advice.

5. Acceptable use

You agree not to:

• use the Website for any unlawful purpose or in breach of these terms;
• copy, scrape, reproduce, republish or distribute our content without written permission, except for personal, non-commercial use;
• attempt to gain unauthorised access to the Website, its servers or other users' accounts;
• upload viruses, malicious code or anything that may impair the Website's operation;
• post content that is defamatory, abusive, discriminatory, misleading or infringes third-party rights;
• impersonate any person or misrepresent your affiliation with any person or organisation.

6. User contributions

If you submit comments, ratings or suggestions, you grant Laneslada a non-exclusive, worldwide, royalty-free licence to use, display and adapt that content in connection with the Website. You confirm that you own or have the right to submit the content. We may moderate or remove contributions at our discretion.

7. Intellectual property

All content on the Website, including text, reviews, graphics, logos, design and code, is owned by or licensed to Laneslada and protected by copyright, trademark and other intellectual property laws. Hotel names and trademarks referenced belong to their respective owners and are used for identification purposes only.

8. Third-party links

The Website may contain links to third-party websites. We have no control over and accept no responsibility for their content, privacy practices or availability. Inclusion of a link does not imply endorsement.

9. Disclaimer and limitation of liability

The Website is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, express or implied. Laneslada shall not be liable for any indirect, incidental or consequential loss arising from your use of the Website or reliance on its content. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded under applicable law.

10. Suspension and termination

We may suspend or terminate your account at any time if you breach these terms. You may close your account at any time by contacting support@laneslada.com.

11. Changes to the terms

We may revise these terms from time to time. The revised version will apply from the date of publication. Continued use of the Website after changes constitutes acceptance.

12. Governing law and disputes

These terms are governed by the laws of the Netherlands. Disputes shall be submitted to the competent court in Amsterdam, without prejudice to any mandatory consumer protection rights you enjoy in your country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform.

13. Contact

Questions about these terms can be sent to support@laneslada.com or by phone on +31 20 794 3618.

Last updated: 1 October 2026

Our commitment

Many of the resorts we review offer gaming facilities alongside their hotels, restaurants and spas. Laneslada does not operate any gambling services, accept bets or process payments for gambling. However, we recognise our responsibility to promote safe and informed choices among our readers. Gambling should always be an occasional form of entertainment, never a way to make money, escape problems or recover losses.

Strictly 18+

Our website is intended only for adults aged 18 or over, or the legal age in your jurisdiction if higher. Gambling by minors is illegal. If you share a device with young people, we recommend using parental control software such as Net Nanny, Qustodio or the built-in controls of your operating system to restrict access to gambling-related content.

Guidelines for keeping it safe

• Set a firm budget before you start and treat that money as the cost of entertainment.
• Decide in advance how much time you will spend and take regular breaks.
• Never chase losses or try to win back money you have lost.
• Never borrow money, use savings meant for essentials or gamble with money needed for bills.
• Avoid gambling when you are stressed, upset, tired or under the influence of alcohol.
• Balance gambling with other activities, such as the dining, spa, wellness and cultural experiences resorts offer.
• Keep track of what you spend and be honest with yourself and those close to you.

Recognising the warning signs

You may wish to seek support if you notice any of the following:

• Spending more time or money than you intended, or more than you can afford.
• Feeling restless, irritable or anxious when trying to cut down.
• Hiding gambling from family or friends, or lying about how much you spend.
• Neglecting work, study, family or personal responsibilities.
• Borrowing money or selling possessions to gamble.
• Gambling to escape problems or relieve feelings of guilt, anxiety or depression.

Self-exclusion protocols

Self-exclusion is a voluntary agreement in which you ask to be barred from gambling venues or websites for a set period. It is one of the most effective tools available. We encourage readers to use the following national schemes:

Country	Scheme	Coverage
Netherlands	CRUKS (Centraal Register Uitsluiting Kansspelen)	All licensed land-based venues and online operators, minimum 6 months
United Kingdom	GAMSTOP / SENSE / MOSES	Online operators, land-based venues and betting shops
Sweden	Spelpaus.se	All licensed operators, 1, 3, 6 months or indefinitely
Denmark	ROFUS	All licensed operators, temporary or permanent
Germany	OASIS	Nationwide player blocking system
Spain	RGIAJ	National register of gambling access bans

In addition, any Laneslada member who wishes to stop receiving content related to resort gaming facilities can request that we close their account permanently. Email support@laneslada.com with the subject "Self-exclusion" and we will close your account within 24 hours and suppress your email address from all communications for a minimum of five years.

Practical tools

• Blocking software: Gamban, BetBlocker and Betfilter block access to gambling websites and apps across your devices.
• Banking blocks: many European banks allow you to block gambling transactions on your debit and credit cards through their app.
• Deposit and time limits: licensed operators must offer limit-setting tools; use them from day one.

International help organisations

Talk to someone

If you or someone you know is struggling, please reach out to one of the organisations above. Support is free, confidential and available in many languages. You are not alone, and it is never too late to ask for help.